Refund Policy

Overview

Effective April 18, 2021

Purpose of Donations: All funds raised through donations are directly allocated to support the development, maintenance, and improvement of our platform. Your contributions enable us to cover operational, storage and database costs, enhance user experience, implement new features, and ensure the sustainability of our services.

Voluntary Donations: We deeply appreciate your generous donations which help us in maintaining and enhancing our platform. However, please note that donations are entirely voluntary and are not required to access or use our services. Our primary goal is to provide a valuable service to all users, regardless of their ability to donate.

We appreciate your support. If you need to request a refund, please provide the following information:

Eligibility for Refunds

To request a refund for your donation, you must provide:

  1. Your email address.
  2. The PayPal transaction ID.
  3. The donation amount.

Refund Request Process

  1. Submit a Refund Request: To request a refund, please fill out the form on our Contact Page and select the 'Refunds' topic from the dropdown menu.
  2. Processing Time: Refund requests can take up to 30 days to process. We will notify you via email once your request has been reviewed and processed.
  3. Conditions: Refunds will only be considered if all the required information (amount, email, and transaction ID) is provided. Incomplete requests will not be processed.

Contact

If you have any questions about our refund policy, please contact us through our Contact Page.

Note: Refunds are issued at the discretion of our organization and are subject to our review and approval process. All refund requests must comply with our refund policy.

Thank you for your understanding and cooperation.

You can also read PayPal's refund policy at: https://www.paypal.com/us/webapps/mpp/givingfund/policies/donation-refund-policy